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All personal information you provide to Kalpra Fitness will be kept strictly confidential. Kalpra Fitness endeavours to respect the confidentiality of all personal data.
The internal departments of Kalpra Fitness will use the information you provide to process your order smoothly, from payment through to delivery; to improve our services for your satisfaction; and to personalise our communications according to your preferences.
In accordance with Australian laws, you have the right to access and update your personal details. To do so, please go directly to the "My Account" section.
Protecting your personal information is a priority for Kalpra Fitness. We use Secure Sockets Layer (SSL) technology to protect the security of your on-line order information. The SSL encrypts all information you input before it is sent to us. This website supports Secure Socket Layers of 128 bit and greater.
While we use SSL encryption to protect sensitive information on-line, we also do everything in our power to protect personally identifiable information off-line. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information.
What information do we collect and how do we use it?
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfil your order successfully. It also helps us in maintaining your account.
How does Kalpra Fitness protect customer information?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.
Credit Card Detail
All credit card payments are processed securely through the eWay Payment Gateway. Payment by credit card is the fastest way to receive your order as there is not clearance delay. Kalpra Fitness does not store any credit card information on our servers.
We are committed to providing a premium shopping and browsing experience for our customers and to maintaining customer privacy. The national privacy principles, the privacy act 1988 (commonwealth) and general law place strict requirements on us to treat certain information collected as confidential.
If you have any questions or concerns regarding this statement, please contact us at [email protected]
Collection of information
In order to use the Kalpra Fitness website, you may be required to provide certain information, so that we can provide the best web experience possible. We may collect the following information from you:
Any information collected by Kalpra Fitness is explicitly provided to us by you. Any information is collected via correspondence from you or your company. This may be via the telephone, email, mail, or directly through our website.
Use of collected information
Any details collected from Kalpra Fitness customers is required in order to provide you with our products and/or services, relevant consumer information and notify you of products and special offers that may be of interest to you.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of collected information
The security of your personal information is important to us. When you enter sensitive information (such as credit card details) on our website, we encrypt that information using secure socket layer technology (ssl). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our website, you can contact us at [email protected]
Access to collected information
Kalpra Fitness uses personally identifiable information for essential communications, such as emails, accounts information and critical service details. We may also use this information for other purposes, including some promotional emails.
If at any time you wish to no longer receive promotional information from Kalpra Fitness, you can request to be removed from any mailing lists by emailing us at [email protected] or by clicking on the unsubscribe link at the bottom of our communications.
Kalpra Fitness may disclose information we hold to our directors, officers, employees and agents for marketing purposes. We may also disclose information to service providers, contractors who help us provide services or trading parties. Where applicable information is shared with these third parties, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided. We will also disclose information when required by law. We do not sell or trade your personal information. Kalpra Fitness does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order or legal process served on our website.
Links on the Kalpra Fitness website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Kalpra Fitness. If you choose to access a third party website linked to or from our website, you do so at your own risk.